Refund Policy

Customer Cancellations

Rental reservations may be cancelled at any time prior to shipping. Rental reservation fees paid will be refunded less a handling charge of 5%. Rental reservations cannot be cancelled after equipment has been shipped.

Refundable Deposit

Deposits are refunded after successful return of the equipment with all accessories, no unexpected damage and no late return charges outstanding.


All purchases of used equipment are 'final sale.' Charges for shipped items that arrive to customers damaged are eligible for refund conditional upon our receiving notice of the damage within one day of the item delivery and our receiving prompt return of the damaged item.


Questions regarding this refund policy can be sent to:

Lens Lenders
PO Box 28074 Oakridge
London, Ontario
N6H 5E1
Telephone: 1-519-951-6772